Thanks for shopping at eurasiacrafts.com, we hope you are happy with your purchase, however If you are not entirely satisfied, we're here to help.
Online returns
You have 28 calendar days to return an item from the date you received it. To be eligible for a return, your item must:
Be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
How to return an item
Before returning an order, email us with your order number and name of the item you wish to return along with a clear reason for your return. We will respond to you as quick as we can, this will normally be within 24 hours Monday-Friday.
You can either post this item to us or drop the item in to our Glasgow Queen Street store.
Return via post
If you are posting the item to us we will provide the returns address by email.
Online Return to store
Our online sales are not handled by our shop staff, so informing us in advance of dropping off your return to the store lets us confirm with the shop that you will be returning an order. Not informing us in advance may result in the shop staff being unable to accept your return on that day.
We asked customers to clearly mark EURASIA/OSIRIS RETURNS on the box/bag.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). The length of time until you receive your refund will depend on your card issuers policy.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a faulty/incorrect item, the cost of return shipping will be deducted from your refund. If you are returning the product due to a change of mind, shipping costs will remain your responsibility.
In-store Returns
Purchases made in-store can only be returned within the store, you may return the item within 28 days of receiving it for an exchange or store credit. Store credit may only be redeemed in-store (excludes sale items, makeup and hosiery products). The original receipt
must be included and the item must be in its original packaging, in perfect, unused condition & including all tags.
If you have any further questions with regards to returning an item please get in touch.
